FAQ

Frequently Asked Questions

1How can a concierge help me?
Just You! Concierge consultants are available to assist you with your everyday tasks and errands, as well as the out of the ordinary requests. Our corporate clients will find our services will improve productivity and employee morale. The possibilities are unlimited.
2What methods of payment do you accept?
We accept certified checks, money orders, Paypal, cash, MasterCard, and Visa. Additional charges such as handling fees, tips or shipping charges will be reimbursed when job is completed. Larger fees (over $500.00) will be required in advance with check made out to providing business or credit card access.
3Will my credit card be charged as a deposit?
No, we will only charge your credit card if we receive your authorization to debit or do not receive payment for services rendered upon completion. Payment for service will be due upon completion or hours will be deducted from monthly membership account.
4How much do you charge for your services?
Our prices varies according to area and service requests, with a two-hour minimum, and adjusted thereafter according to request.
5Is your company insured?
Yes, we are insured.
6 Are materials, expenses and taxes included in your hourly rate?
No, the client is responsible for paying all additional charges on top of the hourly rate.
7How will I know what additional service charges are?
Just You! Concierge will provide receipts for all charges and any additional service charges. We will do our best to estimate any additional charges that may be required.
8Do I need to be concerned about my personal information becoming public?
No, we are responsible professionals and all dealings will be kept confidential.
9Do you only service the Potomac area?
No, we service the greater Washington area, New York, and soon Atlanta.
10I have a relative who is older and handicapped at home. Will you assist her?
Absolutely. She might even be eligible for our senior discount.

Any questions? We're happy to help you!


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